FAQs
Your questions answered.
Below are some common questions. If you don’t see your question answered below, feel free to contact our office and a Care Team member will be glad to assist you.
Community Health Northwest Florida, formerly Escambia Community Clinics, Inc.(ECC), is a not for profit 501(c)(3) community health center established in January 1991 and opened for service in November 1992. In 2007, Community Health Northwest Florida was designated as a Federally Qualified Health Center (FQHC) by the Department of Health and Human Services, Health Resources and Services Administration (HRSA).
Our organization provides services throughout Escambia and Santa Rosa Counties and surrounding areas designated by HRSA as medically underserved populations and health professional shortage areas. With over a twenty year history of providing outpatient primary care services to the medically needy, uninsured, underinsured, and working poor citizens of our community, we have grown to be the primary medical home for thousands of area residents.
Community Health Northwest Florida operates nine service delivery locations in Escambia and Santa Rosa Counties, with the main service delivery site located at 2315 West Jackson Street in Pensacola. Our other sites, including pediatric, dental and family practice clinics, are located conveniently throughout our service area. We also have two 38′ mobile units to provide medical and dental outreach to our community.
Community Health Northwest Florida has fourteen fixed sites and two mobile units. Our main site is located at 2315 West Jackson Street in Pensacola and other sites are located in Escambia and Santa Rosa Counties. A mobile medical unit and a mobile dental unit are also approved sites in our scope of sites.
Hours vary by site. Urgent Care/Walk-In Clinic is open 7 days a week.
We encourage you to make an appointment. However, we will accept walk-in patients at some of our sites as our schedule permits.
Yes. We accept a large number of health insurance plans including Medicaid and Medicare. Be sure to bring your insurance card with you for any visits.
No, services at Community Health Northwest Florida are not free. Patients pay for services according to their income and household size by applying for our sliding fee schedule.
You can see one of our Community Health Northwest Florida Outreach and Enrollment staff or Financial Counselors at one of our centers and they can assist you with the application process.
Depending on your financial situation, you may qualify for our sliding fee program which is based on household income and family size. We encourage everyone to discuss the sliding fee program with our financial counselors and apply for the sliding fee program if they think they are eligible. Links to our welcome letter and sliding fee application are on this website.
No. Patients seeking care at one or more of our care facilities are not required to be residents of Escambia and Santa Rosa counties. In fact, we will accept out-of-area, out-of-town and visiting patients. If you need care, we will provide it.
No, we do not accept patients who are covered by Worker’s Compensation coverage, but can refer you to other area providers who accept Worker’s Compensation coverage. Workers’ compensation coverage pays for medical care and physical rehabilitation of employees injured at work.
Community Health Northwest Florida also does not provide treatment to those who are injured in automobile/motor vehicle accidents, and does not bill insurance companies directly for treatment provided to those patients injured in motor vehicle accidents. A Care team specialist or staff member can refer you to other providers in our area who may be able to provide treatment for these type of injuries.
