Web Accessibility

Our Commitment

At Community Health Northwest Florida, we believe healthcare should be within reach for everyone — and that includes our website. We are committed to ensuring that HealthcareWithinReach.org is accessible to people with disabilities, including those who use screen readers, keyboard navigation, voice control, and other assistive technologies.

Standard We’re Working Toward

We are actively working to conform to WCAG 2.1 Level AA (Web Content Accessibility Guidelines), published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

Our accessibility work is also conducted in support of compliance with Section 504 of the Rehabilitation Act and the Americans with Disabilities Act (ADA), as guided by the U.S. Department of Justice.

Current Conformance Status

Partially conformant. We have completed an accessibility audit of our website and are actively remediating issues. Some content may not yet fully conform to WCAG 2.1 Level AA. We are committed to resolving known issues and incorporating accessibility into all future updates.

Our ongoing remediation work includes:

• Color contrast improvements across buttons, links, and text elements
• Accessible labels for all form fields
• Descriptive link text and ARIA labels for screen reader users
• Keyboard navigation enhancements
• Proper heading structure across page templates
• Accessible video embeds

Known Limitations

We are aware of the following areas that are in progress:

• PDF documents — Some older downloadable documents may not be fully accessible. We are working to remediate or replace these.
• Third-party embedded content — Some tools embedded on our site (such as maps) are provided by third parties and may have accessibility limitations outside our direct control. We document these limitations and seek accessible alternatives where possible.
• Doctor search directory — The provider search tool loads results dynamically. We are reviewing this feature for full keyboard and screen reader accessibility.

Technical Specifications

This website is built using HTML, CSS, and JavaScript and is designed to be compatible with the following assistive technologies:

• Screen readers (including NVDA, JAWS, and VoiceOver)
• Keyboard-only navigation
• Voice control software
• Browser zoom up to 400%

The site is tested using automated accessibility scanning tools and manual review.

Feedback and Contact

We want to hear from you. If you experience any accessibility barriers on our website, or if you need any information provided in an alternative format, please contact us:

Community Health Northwest Florida
2315 W. Jackson St., Pensacola, FL 32505
Phone: (850) 436-4630
Website contact form: HealthcareWithinReach.org/contact

We aim to respond to accessibility feedback within 5 business days.

Formal Complaints

If you are not satisfied with our response, you may contact:

U.S. Department of Health & Human Services — Office for Civil Rights
200 Independence Avenue, S.W.
Washington, D.C. 20201
Toll-free: 1-800-368-1019
TDD: 1-800-537-7697
www.hhs.gov/ocr

This statement was last reviewed in April 2026. We review and update this statement at least annually or following significant website changes.